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Sparkassen PIS Service Disruption
Identified·Degraded performance

All Sparkassen SEPA Instant payments are completing successfully, but some customers may still see an incorrect error message saying the payment failed.
We’ve escalated this to Sparkassen and are awaiting their reply.

We’ll share another update as soon as we have it.

Thu, May 14, 2026, 02:45 PM
(5 days ago)
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Affected components
May 7, 2026, 10:09 AM
Now
Updates

Identified

All Sparkassen SEPA Instant payments are completing successfully, but some customers may still see an incorrect error message saying the payment failed.
We’ve escalated this to Sparkassen and are awaiting their reply.

We’ll share another update as soon as we have it.

Thu, May 14, 2026, 02:45 PM

Identified

We have isolated the problem to an issue on the bank's end. We have escalated to them, and are awaiting their reply. Thank you for your patience.

Thu, May 14, 2026, 08:40 AM(6 hours earlier)

Identified

We have isolated the problem to an issue on the bank's end. We have escalated to them, and are awaiting their reply. Thank you for your patience.

Mon, May 11, 2026, 09:19 AM(2 days earlier)

Identified

We have identified the root cause of the issue and our Engineering team are working to resolve this as soon as possible. Thank you for your patience.

Thu, May 7, 2026, 10:43 AM(3 days earlier)

Investigating

We are currently investigating an issue with Sparkassen.

Thu, May 7, 2026, 10:09 AM(34 minutes earlier)